How can we help?

Email leemie8846@gmail.com. Include your macOS version and a short description of the issue.

Capture does not work

Allow Transnip in System Settings → Privacy & Security → Screen Recording, then reopen the app.

No text found

Select a clearer area or enlarge the text and try again.

Translation failed

Check your connection and try again. Failed cloud translations do not use your allowance.

Purchase or activation

Send your order reference from the email you used to buy. Never send passwords, API keys or card details.